ITCS FLAGSHIP SERVICE
Cyber Incident Response
24/7 intervention to manage cyberattacks, minimize damage and restore your operations
< 2h
Response Time
24/7
Availability
100%
Client Satisfaction
[ 01 ] — Service pillars
End-to-end incident coverage
24/7 Hotline
Immediate bilingual intake and stakeholder coordination.
Forensic Investigation
Root cause analysis, evidence collection, containment.
Environment Restoration
Secure recovery, environment rebuild.
Ransom Negotiation
Structured approach to reduce financial impact.
eDiscovery & PII Scan
Rapid identification of sensitive data, compliance support (e.g. Quebec Law 25, PIPEDA) and notifications.
[ 02 ] — PROVEN METHODOLOGY
Our 4-Step Intervention Process
A structured, rigorous approach to effectively manage any cyber incident
STEP 1 • < 30 MIN
Alert & Mobilization
- 24/7 hotline intake
- Initial criticality assessment
- Mobilization of the response team
- Communication plan setup
STEP 2 • 2–24 H
Containment & Investigation
- Isolation of compromised systems
- Evidence collection & preservation
- Forensic log & artifact analysis
- Attack vector identification
STEP 3 • 1–5 DAYS
Eradication & Recovery
- Complete malware removal
- Secure reset of accesses
- Data restoration
- Post-recovery security testing
STEP 4 • POST-INCIDENT
Reporting & Improvement
- Detailed forensic report
- Complete incident timeline
- Security recommendations
- Claims support
[ 03 ] — Incident types
Types of Incidents We Handle
Our expertise covers the full cyber spectrum
Ransomware
Data encryption, negotiation, secure restoration.
~65%of interventions
Data Breaches
Sensitive data identification, compliance.
~15%of interventions
Phishing / BEC
Business email compromise, fraud investigation.
~10%of interventions
Malware
Trojans, spyware, rootkits eradication.
DDoS Attacks
Mitigation, service restoration.
Intrusions
Unauthorized access, lateral movement.
[ 04 ] — Certifications
Certified expertise
Our team holds the most recognized certifications in digital forensics and incident response.
GCFA
GIAC Certified Forensic Analyst
GCFE
GIAC Certified Forensic Examiner
GCIH
GIAC Certified Incident Handler
GX-FE
GIAC Experienced Forensics Examiner
MCFE
Magnet Certified Forensics Examiner
ECIH
EC-Council Certified Incident Handler
CHFI
Computer Hacking Forensic Investigator
SANS / GIAC
GIAC Certifications
[ 05 ] — Other services
Discover our other services
A comprehensive approach to cybersecurity
Need a Rapid Response?
Our team is available 24/7 to handle your cyber emergencies